Shipping Policy
At Cycle Legend LLC, we are committed to delivering your orders swiftly and securely. Below is an overview of our shipping process:
Processing Time:
- All custom orders, including 3D printed items, bobbleheads, and custom car accessories, have a processing time of 5-10 business days.
- In-stock items typically ship within 2-3 business days.
Shipping Methods and Delivery Times:
- We offer various shipping options at checkout, including standard, expedited, and overnight shipping.
- Standard shipping usually takes 5-7 business days after processing.
- Expedited shipping typically takes 2-3 business days, while overnight shipping guarantees next-day delivery after processing.
Shipping Rates:
- Shipping rates are calculated at checkout based on the selected shipping method and destination.
- Free standard shipping is available for orders over $100 within the continental United States.
International Shipping:
- We ship internationally to select countries. Delivery times and shipping rates vary by destination.
- Please note that customers are responsible for any customs duties, taxes, or fees incurred during international shipments.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment’s progress.
Returns Policy
- At Cycle Legend LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our returns policy below:
Eligibility for Returns:
- Returns are accepted within 30 days of delivery for most products.
- Custom-made items, including 3D printed products, personalized bobbleheads, and bespoke car accessories, are non-refundable unless defective or damaged.
Return Process:
- Contact our customer service team at admin@cyclelegendusa.com with your order number and reason for return.
- We will provide a return authorization and instructions on how to return your item if approved.
- Pack the item securely in its original packaging and include the return authorization slip.
- Ship the return to the provided address.
Refunds:
- Once we receive your return, we will inspect it and notify you of the status of your refund.
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.
Exchanges:
- Exchanges are subject to availability. If you need to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at admin@cyclelegendusa.com. Include your order number and photos of the damage or defect. We will work with you to resolve the issue promptly.
Contact Us: For any questions or concerns regarding shipping or returns, please reach out to our customer service team at admin@cyclelegendusa.com.
Thank you for choosing Cycle Legend LLC. We value your business and strive to provide an exceptional shopping experience.